A deTourU Subscription

Why become a deTourU subscriber?

It’s an essential for astute travellers providing access to an expanding world-wide offering of hotels, and other products or services such as rental cars and access to attractions, at prices that are typically discounted to those at which they can be purchased elsewhere.

Subscribers also get priority offers of travel to destinations that have value inclusions at preferred prices.

We offer complete transparency of prices during your search. There are no hidden fees or charges which are only identified and payable at checkout. The advertised price is what you pay.

Completing a purchase is a simple 3 step process.

We provide 24/7 support during the booking process and whilst you are on your detour.

How much will I save?

Your savings are instant. There is no waiting for credits, refunds, points or vouchers. You will be offered preferred pricing, discount offers together with perks such as breakfast and room upgrades at no extra cost.

How much - in some cases up to 50%.

Compare and see for yourself.

What does a deTourU subscription cost?

It is completely free provided you tell us a little bit about yourself and agree to receive from us emails about products and services that we may offer for purchase from time to time.

What is a deTourU Essentials subscription?

It is free and enables you to purchase any of the flights, hotels, products, or services identified on this website.

Can I book travel for others with my subscription?

Yes. Once you become a subscriber you can book travel for other persons provided, they are travelling with you.

Are there other types of subscription available?

There are presently no other types of subscription available.

We may at a future date offer subscribers the opportunity to receive additional discounts and benefits if they pay for another category of subscription.

If this was to occur Essentials subscribers will be offered the opportunity to participate in the new category.

What is the period of a deTourU Essentials subscription?

An Essentials subscription is ongoing.

Can I cancel my subscription?

An Essentials subscription may be cancelled at any time without penalty

Your subscribers account

This is established when you become a Subscriber. It is able to be accessed through the internet.

It contains the information that you provide to us at the commencement of or modify during the period of your Subscription together with a history of all purchases that you complete through us.

Your Personal & Credit Card Details

Your personal details

The only personal information that we retain in our files is that which you provide at the time of becoming a Subscriber together with that contained on your Booking Notification.

Your credit card details

We do not retain any information that relates to a credit card that you provide to complete the purchase of a product or service.

Credit card information is used on a one-time basis by the payment services provider that we use to complete a purchase transaction and then discarded.

The payment services provider has a sophisticated and highly secure processing platform and is PCI compliant.

Our Hotels, Products and Services

We offer an expanding and worldwide selection of hotels, air fares, products, and services.

The selection presently does not include all recognised cities, destinations, and transportation routes, but our portfolio of offering continues to evolve.

At specific locations may not include hotels, products and serviced offered by way of internationally or regionally, recognised brands, or names.

We have an ongoing focus upon regionally and locally owned and operated hotels, and service providers, and ensure that these provide facilities and services at levels consistent with the highest international standards that apply to the category of hotel, product or service being offered.

Either we, or our partners, negotiate directly with hotels, product and service providers to deliver to our subscribers competitive day to day prices together with specially priced limited and one time offers.

Your deTourU Booking

Book your Detour

Our reservation platform allows you to review, without commitment to a subscription, our available hotels, flights packages, offers, product and services offering.

It is your choice to become a subscriber and to choose to either book one or combine multiple of our offerings into a single purchase transaction. It’s a simple 3 step process.

Your booking Notification

Once payment is received by us, or approved by your credit card provider to be paid to us, we will send a booking Notification (Notification) to the email address that you have provided in you subscriber account.

Typically, the Notification will be sent to you within 30 minutes of completion of your purchase online.

The Notification provides a Reference Number on its top right-hand corner which number you can use to access details of your purchase in your subscriber account and if necessary to complete communications with us in relation to it. Your Booking Reference Number will also be used by Airlines, Hotels and other parties providing products or services that you have purchased to identify the product or service to be provided and to whom it is to be provided.

If you do not receive the Notification

If you do not receive the Notification, please check the junk mail section of your email account.

Your Notification may also be obtained by login into your Subscriber Account

Checking your Notification

You must check that the information contained in your Notification is complete and accurate in relation to details such as the dates of travel, the names of persons travelling, and information relating to citizenship such as details of passports.

Errors in your Notification

You must advise us with 24 hours of receipt by you of your Notification of any errors that are contained in it.

If your Notification contains errors in relation to, for example, names or dates of travel, you may not be able to commence or complete your detour.

If you do not notify us with 24 hours of the receipt by you of the Notification, then you will be deemed to have accepted that the information contained in the Notification is both complete and accurate.

Changing your deTourU booking

Changing or cancelling your flights

You may be able to change or cancel your flights if the terms of your purchase with the airline permit. This includes changing a name on a reservation.

You should contact the airline identified on your Notification to request a change.

If an airline permits a change, then typically, they will charge a fee to do so.

The amount of the fee will normally be dependent upon the type of fare that you have purchased. Cheaper fares are usually more difficult and expensive to change.

Some airlines have restrictions in relation to the time before the departure of a flight that they will allow changes to be made.

If a refund is available, it may take up to 12 months to be received by us and before we are able to pay it to you.

We may be able to assist with a change or cancellation and may charge a fee to do so.

Changing or cancelling your hotel booking

You may be able to change or cancel your hotel reservation if the terms of your purchase permit. This includes changing a name on a reservation.

The rules that apply to a variation or cancellation of your reservation will be described on your Notification.

If a refund is available, it may take up to 12 months to be received by us and before we are able to pay it to you.

If you wish to change or cancel your hotel reservation, please contact us.

We may be able to assist and may charge a fee to do so.

Changing or cancelling a product or service

You may be able to change or cancel any other product or service that you have purchased such as a rental car or a visit to an attraction.

There may be rules and costs that apply to a change or cancellation.

If a refund is available, it may take up to 12 months to be received by us and before we are able to pay it to you.

If you wish to make a change or cancellation, please contact us.

We may be able to assist and may charge a fee to do so.

Documents you should have on you during your detour

You should always have in your possession your Notification and present this upon check-in at an airline, hotel or other service provider or facility.

It is your responsibility to identify and to have in your possession any additional documentation such as a passport, residency card or driver’s license that may be required to enter or leave any country or to access and use a facility such as a hotel, rental car or the like.

Your Flights

Flight check-In

The time required for check-in before departure may vary by country, airport and airline.

You should make your own enquiry in relation to the requirements of the airport of your departure and of the airline that relate to your flight.

What will I need to show when I check-in to my flight?

You will need to have with you and present your Notification that contains each of the date, time and identification of the flight.

For domestic flights you will also need to provide to the airline check in staff a photo ID such as a driver’s licence.

For international flights you will need to provide a passport for each person travelling. The passport will need to have a validity of at least 6 months beyond the date at which you return to your point of departure.

In some circumstances a Visa must be obtained before you travel to and arrive at a foreign destination. Airline staff will require you to evidence that Visa before they permit you to check in and board a flight.

Domestic flights

We recommend that you arrive at the airport 90 minutes before your departure.

At most airports check-in for domestic flights opens 2 hours before departure and closes 30 minutes before departure.

If your domestic flight provides a subsequent connection to an international flight, you will need to check-in not less than 90 minutes prior to the departure of your domestic flight.

International flights

Typically, check-in for international flights opens 3 hours before departure and closes 1 and a half hours before departure.

Online check-in

We recommend that, where possible, you check-in online.

Arrival at Your Destination

If you have purchased a deTourU Package, Offer or Tour, it may include a Meet and Greet at the Airport or other place of arrival at your destination, together with transportation to your hotel.

Upon arrival at your destination look for and introduce yourself to a member of our support staff who is identifiable by he/she carrying a large deTourU placard.

The person who will either be in or immediately outside of, for example, the General Arrivals area at an airport, or alternatively, and if it exists, in an area specifically designated for specialist tour arrivals.

If you have any difficulty locating the person, please refer to your Notification which will provide a local phone number to contact our local support personnel.

Hotel Arrival and Departure

Hotel Check-in times

Check-in, unless otherwise advised to you in the Notification, is available from 2pm.

Some of our Packages and Offers may permit alternate times. If this is the case, then the details will be included on the Notification.

You may wish to arrange an alternate check in time with the hotel and should address your request directly to it.

The hotel may or may not agree to any request. If it does it may charge an additional fee do so which fee must be paid directly to the hotel by you.

What will you need to check-in?

We recommend that you have with your Notification. This will not necessarily be required as the hotel will already have received this from us.

You, and each your accompanying travellers, will also need a form of photo identification such as a passport or driver’s license.

Some foreign countries require that a passport be provided.

Deposit for additional hotel charges

The hotel will require that you pay a deposit upon check in to cover the costs of items (for example, food and beverage) or services (for example, visits to a day spa) that you may purchase during your stay, and which are not included in your deTourU purchase. Typically, this deposit is made by a guest presenting a valid credit card although in some circumstances a hotel may accept cash.

The amount of the deposit required varies by hotel and is determined by the hotel in its sole and absolute discretion.

A statement of the charges made by the hotel against the deposit will be provided to you at the time of check out.

Accessing your purchased room type, complementary services or Inclusions during your hotel stay.

Your Notification identifies the type of room that you have purchased together with any additional services (such as breakfast) and other inclusions (such as complementary visit to a spa) that you are entitled to.

The hotel will be ware of this from correspondence that we have had with them prior to your check in.

Upon check in the hotel will explain how services and inclusions that you have purchased may be obtained.

Can I change the type of room?

Your purchase from deTourU will be in relation to a specific type of room with defined services and inclusions.

If during the duration of your stay at a hotel you wish to change the type of room that you occupy, or the services

that you receive, you should direct your request to the hotel.

The hotel may or may not agree to any request and it may charge and additional fee do so.

If there is a fee payable it must be negotiated by you directly with the hotel and paid by you to it.

Can I extend my hotel stay?

Your purchase from deTourU will be for the hotel to provide you with accommodation during the time specified on the Notification.

If you wish to extend your stay at a hotel whilst you are there, then you must address your request directly to the hotel.

The hotel may or may not agree to any request.

The cost of an extension to the period of your stay is to be negotiated between you and the hotel and paid by you directly to the hotel.

The cost may or may not be the same on a per night basis as you purchased through us, and the hotel may also charge an additional fee.

Hotel check out

Unless otherwise advised to you in the Notification, check out is required by 10am.

Some of our Packages and Offers may permit alternate times. If this is the case, then the details will be included on the Notification.

You may wish to arrange an alternate check out time with the hotel and should address your request to it whilst there.

The hotel may or may not agree to any request. If it does it may charge an additional fee do so which fee must be paid by you to the hotel.

Your deTourU Experience

Arranging you experience

If your purchase includes an experience such as a site seeing tour or admission to an event your Notification will provide information in relation to the time and date that it is available together with the phone number of our local office or partner that enable you to either confirm your attendance or arrange for you to be transferred to the place at which it is offered.

Deposit for additional charges incurred during your experience

The provider or operator of an experience may require that you pay a deposit prior to undertaking the experience

to cover the costs of items or services (for example, beverages) or for damages to equipment that you may inflict (for example, cuts to a wet suit), which are not included in your deTourU purchase.

Typically, this deposit is made by a participant presenting a valid credit card although in some circumstances the provider or operator may accept cash.

The amount of the deposit required varies by experience and is determined by the provider or operator in its sole and absolute discretion.

A statement of the charges made by the provider or operator against the deposit will be provided to you at the time of completion of your experience.

Deposit for Additional Charges incurred during the Use or Receipt of a Product or Service.

The provider or operator of a product or service may require that you pay a deposit prior to receiving or using the product or service (for example, a rental vehicle) cover the costs of items (for example, damages, insurance and petrol) which are not included in your deTourU purchase.

Typically, this deposit is made by a participant presenting a valid credit card although in some circumstances the provider or operator may accept cash.

The amount of the deposit required varies by product or service and is determined by the provider or operator in its sole and absolute discretion.

A statement of the charges made by the provider or operator against the deposit will be provided to you at the time of completion of your use of the product or service.

Have Further Questions?

We hope that we have covered it all but if you have a question that has not been addressed in this information contact us at [email protected] and we will endeavour to assist as required.